FREQUENTLY ASKED QUESTIONS
Why do you consider your company the best?
Can you do custom work?
We can reproduce most designs. We charge $3,000 per die with a $300.00 (10%) non refundable fee placed with the order. BUT we can’t make dies from drawing. We need a good physical piece, no bigger than 2’ x 4’. Usually we can have something in your hands in approximately 3 weeks for approval. Then we charge per piece above the cost of the die. Cost depends on size of the sheet, but usually a 2’ x 4’ would cost S18.00 per sheet.
What is the material?
The sheets are made of tin-plated steel. The thickness is a .010 and has very good paint retention. The material should be protected with an oil-based paint or if you wish to keep the shiny silver tin factory finish, use a clear coat, such as, an oil-based Lacquer or Urethan. We can do other finishes: (New page link), but if it’s just a one color finish you are looking for, we recommend you paint it on site after it is installed because you will cover the nail heads and any nooks and crannies that could be closed by just the thickness of the paint or of any caulking of the cornice in the corners.
Is the material environmentally safe?
Our material is considered green, making it recyclable and safe for the environment.
What’s the material’s fire rating?
When I first joined my dad in the business back in 1969, he always said it was equivalent to 1/4” thick sheetrock. I don’t know what kind of fire rating that was, but here is the rating from our steel manufacturer.
Should the sheets be protected?
Are there other accessories?
Patterns and Sizes
What is the difference in the sheet sizes?
What is the difference in the pattern sizes?
We have one 3” design, but many 6”, 12” and 24” repeat patterns on our 2’ x 4’ sheets. They come in various styles and some come in the same pattern, so you can do a master bedroom in a 12” pattern and a matching 6” design in the master bath. You can do the same with a kitchen ceiling and backsplash. Our consultants can help you pick an appropriate size pattern for you particular area.
What types of finishes can I choose from?
We have the shiny silver finish (factory finish), a shiny copper finish and several hand-painted finishes. For colors and prices check out: http://thetinman.com/finishes_faux.htm
How are the ceilings installed?
How is a backsplash installed?
What if I have an unusual ceiling?
Shipping and Returns
How long does it take to ship?
Since we manufacture our stock is excellent and we can usually ship the factory shiny silver sheets the same day or the next. We have several designs in the copper finish in stock, but if not we do have the copper sheets in stock and can run them in the design you pick quickly. The hand-painted faux finishes are sent to our professional painter and can take 3-4 weeks.
Do you ship out of the USA?
Yes, we can. Best to email: email@example.com. Give us your metric measurements and we will convert them and get quantities, then we will get shipping prices. We will send you complete pricing for your order. It usually takes a day to get a freight price. Samples outside of the USA cost $100.00
What is the return policy?
25% off on return items. You’ll get 75%. of order. Freight back is your cost. This is one of the main reasons we request you call us for help. We want you to be happy with your choice and not have to return anything. We do advise some extra depending on lights, vents, etc, but the overage is minimal and we suggest you wrap it in plastic and store it.